Every message, one unified inbox

A property manager — especially one with multiple listings — will have to communicate with several guests at once, including ones who haven’t checked in yet or even potential guests who are yet to finalize their reservations. With messages coming directly through the Airbnb inbox, Booking.com inbox, other channel inboxes, email, and SMS, responding to all your communications across all of your listings – can be time-consuming. Even worse, messages can fall through the cracks and go unanswered, resulting in unhappy guests or lost leads. The Unified Inbox consolidates all of your communication into one inbox, so you only have to log into one platform to check and respond to guest messages. This saves time and reduces the risk of missed messages.

The Unified Inbox consolidates your messages from your connected booking channels, such as your Airbnb inbox, Booking.com inbox, and more; email; SMS; and Whatsapp into one place. You can also respond to messages through any of these formats.

You will be given a default domain ending in @user.guesty.com, but you can replace it with a custom domain by sending Guesty a request that includes the white-labeled domain name.