Guesty onboarding
Fast and secure onboarding you can trust
Built on years of experience onboarding customers worldwide, our methodology scales with your business. Get up and running quickly while maintaining the highest standards of quality and security.
Our approach to onboarding excellence
We don't just set up software, we ensure your team becomes confident and self-sufficient from day one, while working within proven global standards.
Designed for scale
Whether you manage a handful of properties or thousands of listings across multiple markets, our onboarding methodology adapts to your needs.
More than technical setup
We go beyond system configuration to ensure Guesty fits seamlessly into your operations, implementing best practices that match how your business actually works.
Built for self-sufficiency
Through focused knowledge transfer and hands-on enablement, we ensure your team has the skills and confidence to manage Guesty independently.
Trusted worldwide
With teams across North America, EMEA, and APAC, we deliver consistent onboarding that supports regional requirements and local regulations wherever you operate.
The visibility you want at all times
Full transparency and control
Your command center for onboarding success
- Real-time visibility into project progress
- Clear milestones with defined ownership
- Task tracking with timelines and deadlines
- Documentation and best practices library
- Real-time visibility into project progress
- Clear milestones with defined ownership
- Task tracking with timelines and deadlines
- Documentation and best practices library
- Learning paths aligned to your onboarding phase
- Training for operations, finance, and guest experience
- Practical guides and proven best practices
- Focus live sessions on strategy, not basics
- Preview features with your actual listings and reservations
- View-only access without disrupting your current PMS
- Data already imported when you're ready to switch
- Explore capabilities before fully committing
Onboarding by the numbers
The Guesty onboarding advantage
Users onboarded each month across all regions.
Listings migrated to Guesty securely each month
Typical core PMS onboarding
CSAT score
Onboarding add-ons
Guesty Accounting
Adding accounting? We seamlessly layer financial logic after your PMS foundation is set, typically completing within 21 days.
Real results from real customers
Having the team fly out, work with our team in our office for the week, that is the most incredible onboarding process we’ve ever had.
We were running two separate systems. And the ability to run Guesty as the number one database and property management system, and still have the communication back and forth, made it into a smooth transition.
We were positively surprised by the attention, the availability, the personalization, and the adaptation of the [onboarding] to Host Wise’s needs.
Frequently asked questions
Here is what some of our customers needed to know before signing up
how long does onboarding take?
PMS onboarding is usually completed within 30 days, and Accounting add-ons average 21 days.
What if I have complex data?
We have experience transferring tens of thousands of listings. We provide templates and bulk tools to handle mass data securely.
Who helps me if I get stuck?
You will have a dedicated Implementation Specialist and access to our Support Team throughout the process.
What languages do you support?
We speak your language. Our Onboarding and Support teams provide assistance in English, Spanish, French, Italian, German, Hebrew and Portuguese.
What time zones do you cover?
We are truly global. We have dedicated regional teams situated in North America, Europe (EMEA), and Asia-Pacific (APAC) to ensure we are available when you need us, regardless of where your business is located.