<br><br>full comparison
Guesty vs. Track
Both Guesty and Track serve professional STR operators. Guesty is one integrated, AI-native platform built in-house, with 24/7 support, while Track is built on legacy architecture assembled from acquisitions.
<br>The Guesty edge
Your competitive
advantage with Guesty
The proof is in the data. We conducted a market study of US property managers with up to 20 listings who onboarded to Guesty between 2022 and 2024. The pattern was consistent: more revenue per listing, higher occupancy.
The hidden cost of compromise
Purpose-built vs. patchwork of acquisitions
Guesty was developed in-house by a 250-strong R&D team, as one integrated platform. Track was assembled from acquired tools without a solid PMS foundation, which shows in fragmented, disjointed workflows.
Committed roadmap vs. divided focus
Guesty reinvests $410m into one platform, shipping daily. Track's owner BlueStar recently acquired Hostfully, a PMS for small operators, signalling divided attention and an unclear path for existing Track customers.
Fast, affordable distribution vs. clunky and costly
Guesty connects to 60+ channels with the highest level of Airbnb integration and preferred status across the major OTAs. Track reaches around 20, holds no preferred partner statuses, carries Airbnb gaps like reservation alterations, misses Google VR, and charges prohibitive fees for its channel management, with setup that users report taking weeks.
Advanced AI vs. limited AI
Guesty runs AI across your whole operation: messaging autopilot, AI agents, an AI Copilot, AI task creation from guest conversations, AI-powered reporting, and AI upsells. Track offers some AI, but nothing approaching this depth, so the higher-value automation isn't there.
Modern interface vs. legacy design
Guesty's interface is clean and built for fewer clicks. Track's is described by users as clunky and dated, requiring excessive clicks and slowing everything down, especially when onboarding new properties.
Transparent pricing vs. unexpected costs
Guesty's pricing is clear and predictable, so you know what you're paying for. Track users report running into unexpected costs as they go, from channel connection charges to steep fees for website work, on top of the base price.
All-in-one platform vs. missing pieces
Guesty brings it all together natively: WhatsApp messaging in the inbox, guidebooks, a website builder, a Locks Manager, and a full PMS mobile app, plus a suite of protection tools, damage protection, liability and travel insurance, and guest screening, and an expense management card. Track leaves these out, so each gap becomes another product to source, pay for, and manage.
Built-in solutions you
won’t find at Track
| Feature | Track | |
|---|---|---|
| Channel Manager | 60 channels | 20 channels |
| Direct booking | Only booking engine | |
| Real-time sync | (this information is not publicly available) | |
| User roles and permissions | (this information is not publicly available) | |
| WhatsApp & SMS messaging | Only WhatsApp, no SMS | |
| Multi-calendar | Native solution and third-party payment processing | |
| Multi-unit management | ||
| Group reservations | ||
| Unified inbox | ||
| Open API | ||
| Rental agreement with e-signature | ||
| CRM | ||
| Trust accounting | ||
| Automated reviews | ||
| Guest app | ||
| Task automation | ||
| Owners portal | ||
| Coupons and promotions | ||
| Brand management | ||
| Rate plans | ||
| Advanced lead management | ||
| AI-powered messaging | ||
| Whatsapp messaging from inbox | ||
| 24/7 guest communication services | ||
| Guidebooks | ||
| Guest travel insurance | ||
| AI-powered upsells | ||
| Direct channel connections | ||
| Deepest integrations with Airbnb & Booking.com | ||
| AI tasks creation out of messages | ||
| Website builder | Only expensive website design service | |
| Locks Manager | ||
| PMS mobile app | ||
| AI Copilot chat interface | ||
| Advanced dynamic pricing | ||
| Revenue management consulting | ||
| Damage protection | ||
| Liability insurance | ||
| Guest screening tools | ||
| Advanced reporting: AI-powered report building, customizable views, and automated sending | ||
| Expense management card solution | ||
| Funding solution | ||
| Number of marketplace partners | 260+ | 61 |
Packages
Packages that grow with
your operation
Lite
Perfect for 1-3 listings
From $9/month
+1% per reservation | With PriceOptimizer
Lite includes:
- Syncs with Airbnb, Booking.com and Vrbo
- Multi-Calendar
- Unified Inbox
Pro
Tailored for 4-199 listings
Get a quote
Everything in Lite, plus:
- Syncs with 60+ listing channels
- Guesty CRM
- Pricing optimization
Enterprise
Solutions for 200+ listings
Customize deal
Everything in Pro, plus:
- Enterprise-grade security
- Tailored onboarding
- Advanced reporting
FROM SOLO TO SCALE
Supporting your success 24/7
New to property management software?
We simplify adoption with clear technical guidance, onboarding sessions, and 24/7 support so you can take advantage of Guesty's features from day one.Book a Demo
Switching from another property management software?
We ease adoption with a clear onboarding plan, strong technical support, and platform education so you can feel confident in making the switch.Book a demo
Built by hosts, trusted
by industry leaders
worldwide
listings managed across
our platform
uptime backed by
24/7 support
feature releases to
keep you ahead
R&D experts driving
continuous innovation
The PMS trusted by operators across the globe to manage 500K+ listings
Frequently asked questions
What operators ask before
they switch
What's the main difference between Guesty and Track?
Track was assembled from acquisitions and runs on a legacy architecture with prohibitive fees. Guesty was built in-house as one integrated platform, modern, AI-native, with deeper channel reach and transparent pricing.
Will I lose revenue during the switch?
No. Your listings stay live throughout migration, and enterprise operators who switched grew revenue per listing by 18% a year and their portfolios by more than 60% in two years.
Track has strong accounting. Why switch?
Guesty matches it, one ex-Track CFO was "blown away" by the transition, and adds what Track lacks: AI, a modern interface, faster distribution, and transparent pricing without the channel fees and $8,000 additional website charges.
Which platform has better integrations?
Guesty connects to 60+ channels with the highest level of Airbnb, Booking.com, Vrbo, and Google VR integration. Track reaches around 20, has Airbnb sync gaps, isn't connected to Expedia, and users report channel setup taking weeks.
I've heard Track's owner made an acquisition. Does that affect me?
BlueStar's acquisition of Hostfully, a PMS for small operators, signals divided focus and an unclear path for existing Track customers. Guesty reinvests entirely into one platform, shipping features almost daily.
What kind of support will I get?
24/7 support from an 800+ team, plus a dedicated onboarding specialist. Track offers no round-the-clock support, and slow support is a common complaint.