Welcome to Guesty’s PriceOptimizer! This easy-to-use revenue management solution will help you optimize pricing and occupancy rates. By using the Guesty Price Optimizer Solution (the “GPO Solution”), you agree to the following terms and conditions (“Terms”):
1. Acceptable Use.
1.1. You will use the GPO Solution and will not knowingly permit the use of the GPO Solution in a manner inconsistent with all applicable laws and regulations (including those related to privacy and security) and your agreements with third parties.
1.2. You will not use the GPO Solution or knowingly permit the use of the GPO Solution in a manner that is fraudulent, unlawful, deceptive, misleading, or in any manner harmful to, or intended to harm, any person or third party.
1.3. You are accountable for keeping your information secure. You are also liable for any activity that occurs while using the GPO Solution, such as any changes, additions, or deletions made by you while using the GPO Solution.
2. The GPO Solution.
2.1. By using the GPO Solution, you authorize Guesty to update pricing information on your behalf. Except for the pricing information, we will not make any other changes to your listings without your prior approval.
2.2. Guesty is not liable for the success of your listing or for your revenue, whether connected to the pricing recommendation or not. Yet, we are interested in your success and will make sure that pricing information is handled with reasonable skill.
2.3. Our GPO Solution provides recommendations, and your pricing information will remain under your control and you can update it as you deem appropriate.
2.4. Guesty may, at its discretion, offer a free trial of the GPO Solution to new users for a specified period (the “Trial Period“). During the Trial Period, users will have access to the GPO Solution under these Terms. After the Trial Period, the standard fees as outlined in the subscription plan will apply. Guesty reserves the right to modify or terminate the free trial offer at any time without prior notice.
2.5. We will not be responsible for any bookings made or missed due to your use of the GPO Solution. The outcomes of any recommendations made through your use of the GPO Solution are solely at your discretion and responsibility.
3. Pricing and Payment.
3.1. By using the GPO Solution, you agree to pay all subscription fees that you agreed to upon subscription and/or under your contract.
3.2. Commission Fee. Guesty’s fees shall include a commission fee calculated based on the Gross Booking Value of all fees associated with all of the Customer’s reservations under its account, prior to applying any deductions such as credits, refunds, or channel reservation fees (the “Commission Fee”). For purposes of this Terms, “Gross Booking Value” or “GBV” means the total amount paid by guests for their reservations, including all channel and associated fees, and excluding only taxes, cancellations, and refunded amounts. The Commission Fee will be billed on a monthly basis.
3.3. For Guesty Lite users, the Commission Fee will be 1% of the GBV.
3.4. For Guesty Pro users, the following pricing milestones will apply based on the number of active listings in the account in each applicable billing cycle:
| For 0-20 active listings | 1% of the GBV |
|---|---|
| For 21-50 active listings | 0.8% of the GBV |
| For 51-100 active listings | 0.7% of the GBV |
| For 101-300 active listings | 0.6% of the GBV |
| For more than 300 active listings | 0.5% of the GBV |
3.5. The Commission Fee shall be charged upon the reservation check-in date. The Commission Fee for each month will be calculated and invoiced based on the checked-in reservations in the previous month.
3.6. As of the activation date of the GPO Solution, reservations that have already been checked-in will not incur any fee, and future reservations will be charged according to the rates mentioned above.
3.7. Guesty may increase the subscription fees at any time, at its sole discretion.
3.8. Upon termination of the GPO Solution and/or the Customer’s account, all reservations that have been confirmed but not yet checked in will be invoiced and charged as per the standard billing procedures.
3.9. Fees for canceled reservations. If a reservation is canceled – whether by the guest, the host, or the Customer – Guesty will charge the Customer the applicable commission rate based on the GBV of that reservation.
4. Revenue Management Services
4.1. Guesty may offer comprehensive revenue management services through a third-party GPO revenue manager (“GPO Revenue Manager”), which will provide you with expert revenue management services tailored to your specific needs and objectives (“Revenue Management Services”).
4.2. The GPO Revenue Management Services will include, without any liability or limitation, the following:
- Collaborative Strategy Implementation, which involves tailored revenue strategies developed and executed based on client instructions;
- Expert consultations, which may include scheduled sessions aimed at explaining strategies, offering advice, and providing guidance; and
- Ongoing support to ensure continuous strategy review and adjustment based on market conditions and client feedback to optimize revenue performance.
4.3. Guesty and/or the GPO Revenue Manager will not be responsible for any bookings made or missed due to the Revenue Management Services. The results of any consultations provided within the Revenue Management Services are at the client’s sole discretion. Clients can freely change the strategy and make amendments at any time. By not modifying the strategy implemented by the GPO Revenue Manager, you understand that it will be considered an agreement to the proposed strategy.
4.4. Guesty reserves the right to cease the Revenue Management Services at any time without prior notice and/or to offer these services for an additional cost.
5. Other terms.
5.1. Guesty may update these Terms from time to time. Your continued use of the GPO Solution after any updates to these Terms constitutes your acceptance of the updated Terms.
5.2. Guesty’s Terms of Service, Privacy Policy and AI Use Policy are incorporated into and supplement these Terms. If there is any inconsistency between these Terms and the Terms of Service, these Terms will prevail.
5.3. In case of conflict between the Customer’s agreement with Guesty and these Terms, the Customer’s agreement shall prevail.
5.4. You may contact Guesty with any questions or comments, at Legal@guesty.com.